The Highway Department’s general policy is that it will repair or replace the damaged mailbox with a standard metal mailbox if the snowplow made direct physical contact with a mailbox which is properly installed, i.e., entirely outside the highway right-of-way. Typically, when this occurs, the mailbox’s post will be sheared off at the ground. However, if the mailbox was damaged by snow flying out of the end of the plow and not the plow itself, then it is the mailbox owner’s responsibility to repair or replace the mailbox. Mailboxes are permitted to be on highway property, but as such, it is to be expected that they will be hit by snow discharging from plows and might end up damaged, especially during heavy or wet snow storms. While the Highway Department apologizes for any inconvenience this might cause, it is not practical for our snowplow drivers to slow down and/or maneuver around every individual mailbox.
If your mailbox was hit by a snowplow, please contact Jason Jankowski by email or call 715-261-1814. If you have to leave a message, please provide your name, phone number, and address. Department staff will typically be scheduled to review the incident and get back to you within five working days.
If you are installing or replacing your mailbox, please refer to the Mailboxes section of the Highway Department Policies and Procedures Manual to ensure you install it correctly. Hazardous mailboxes will be required to be removed, e.g., mailboxes that have excessive shielding or support posts larger than a 4″ × 4″ timber or 2″ steel pipe.
See the WisDOT winter maintenance FAQ for more information.